Returns Policy
At Harpy Eagle, we value your satisfaction and offer a flexible returns policy. If you are unhappy with your purchase, we are here to help.
Returns & Refund Conditions
- Time Frame: You may return any item purchased online within 14 days of delivery for a full refund or store credit.
- Condition of Items: Products must be returned unworn, unwashed, and in their original condition. All original Harpy Eagle tags must still be attached.
- Non-returnable Items: For hygiene and safety reasons, underwear, swimwear, facemasks, pierced jewellery, and earbuds are not eligible for return or exchange unless they are defective.
- Return Process: To initiate a return, please visit our Return Portal and enter your order number and email address to receive step-by-step instructions.
Exchange and Refunds
- Defective Products: If your product is defective, we are happy to offer an exchange or a refund. Items must be returned in their original condition and packaging. Please complete the return form included with your order.
- Customer Responsibility: Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
- Processing Time: Once we receive and approve your return, refunds are processed within 7 to 10 business days.
Late or Missing Refunds
- Checking Status: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at hello@harpyeagle.co.
Standard Refund Method
- Payment Refunds: Refunds will be processed to the original method of payment. For purchases made with gift cards or e-gift cards, you will receive credit on a new gift card.
- Shipping Charges: Shipping charges and taxes paid on shipping are not refundable.
Faulty Items
- Warranty Claims: Items that fail to meet lifespan expectations and are covered by our warranty policy will be eligible for a return. This does not include damage from improper use or accidents.
- Faulty Item Returns: For instructions on returning faulty items, please visit our Return Portal. Return shipping for faulty items is covered by Harpy Eagle.
Damaged During Shipment
- Report Immediately: If your item(s) are damaged during shipping, report this to us within 14 days of delivery via our Return Portal. We cover return shipping costs for these items and will issue a refund or facilitate an exchange.
Updates to Our Returns Policy
This policy may be updated periodically to reflect changes in our operations or legal requirements. We encourage you to review it regularly.
For any additional questions or concerns about our returns policy, please contact our customer service team.